Our company is hosted on the Wix.com platform. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We do not store credit card details nor do we share financial details with any 3rd parties.
Card Payments Procedures (Sale of SMARTMeso devices by 14 Day Trial Offer)
Customers must pay the required deposit before the device can be delivered. Upon safe receipt of this payment, the device will be sent to the customer and will be delivered by our chosen courier within three working days. If customers have selected on their order form to pay the remaining balance in full, this payment will be deducted on the 15th day following receipt of their device (If the interest free finance option has been selected, the first instalment will be taken on the 15th day following delivery of the device).
Refunds & Cancellation Policy
The customer has 14 days from the date of delivery to cancel their purchase. We must receive written notification by email to the customer's EAS sales agent, confirming that they wish to return the device within this 14 day timeframe. They must then return the device to us, in the condition it was received and in its original packaging, within 5 days of notifying us of their intent to return it. The device must be returned to:
Eterno Aesthetic Solutions
26 King Street
Upon safe receipt of the device the deposit payment will be returned in full.
The customer must pay the return postage costs. If they do not wish to do so, we will arrange collection of the device and will deduct £10 from the deposit payment repaid.